"..I have to say this was the best buying experience I have ever had..."
I have to say that Mike Champness and Jason Bankston are a true credit to your organization. They were both very professional, helpful, and listened to me. There was never a "full court press" to make a sale, and answered all of my questions as truthfully as they could. I've bought several autos over the years, and These gentlemen seem to really understand how important customer service is to your overall success, and what it means to the buyer how much it means to feel valued. I will also say that Dwayne in the Service Dept was also very helpful, friendly, and professional. Again, a true asset to the team. That said, my one apprehension about your overall service department. I got the impression that not all employees valued the customer, and I felt that I was "bothering" the daily flow. I am the Vice President of my company's customer services. While I am critical of the service I receive and the people representing any establishment, I do believe credit should be given where it is due. That is why I believe the 3 employees mentioned above deserve my laudatory comments, I will be interested to see how things go on my next visit to your service dept. I hope my first impression is not accurate or recurring.
"....Looking forward to doing business with you in the future"
"It was a pleasure doing business with Don and Jim Ellis Chevrolet. I had been looking for a vehicle for several months and had contacted many dealerships in the Atlanta area. I wish I had contacted you first. Your entire staff and especially Don made the buying experience very enjoyable. Your follow-up since my purchase has been greatly appreciated. I look forward to doing business with your dealership in the future."
"....this is the best dealer in Atlanta"
"Jim Ellis Chevrolet is just awesome. I went to many other dealers around Atlanta and this is the best dealer in Atlanta. They fixed my minor problem with serious attention that other dealers would never care. From sales to service, I had a great time with them and I'm sure it will be a great time again in future."
"...Really set the tone for my overall experience"
I have had really great service from David Williams at Jim Ellis GMC. He was really attentive and great to work with and I'd definitely recommend that my friends stop in and see him when purchasing a new care. However, Id like to make special mention of Jim Jim was our original sales person and he was gracious, witty, attentive to my needs and request and above all helpful. His first impression really set the tone for my overall experience. I love my new Lacrosse which has since been named Otis. Its been 12 years since I bought a new car and Im glad I bought this one from Jim Ellis.
".....Proved to be another Jim Ellis professional experience"
"I can honestly say that my experience with Jim Ellis Chevy is always exceptional. Your staff are fine examples of customer service representatives and GM should be proud. Vladimir is my regular service advisor and this guy is the best. I have had an opportunity to be assisted by Bruce and I was impressed again. The most recent visit to the body shop proved to be another Jim Ellis professional experience. Thanks "
".....David was exceptional!"
"Of my 31 driving years, this was THE BEST car buying experience I have ever had. David was exceptional. He was courteous, prompt, thorough, and I never felt pressured to buy. As mentioned above, I will follow him and buy from him for as long as I can. I have already told friends/family what a great experience I had at Jim Ellis. GREAT JOB TO ALL!"
"......Easiest sales process I've encountered"
This was the easiest sales process I've encountered. I brought my trade down for evaluation and had to get back to work. Everything was negotiated over the phone. When we reached agreement, I provided all the necessary information so the paperwork was ready to sign when I arrived. David was very helpful with this process saving me lots of valuable time. It was truly a no-hassle experience. I feel the price was fair and the staff were really great.
"..A very satisfied customer.."
Donal Campbell & Staff went beyond the call of duty to make me A VERY SATISFIED CUSTOMER... He promptly & efficiently acted upon all my concerns. Also: Kathy Perkins made sure the vehicle was shipped & delivered in a very timely manner. She is very helpful in every way possible. Have yet to use your Service Dept. the Enclave; but, in the past Vladimir Kochubey has also been excellent. THANK YOU!
5900 Peachtree Ind Blvd.Atlanta, GA 30341